Terms of Services

These General Terms and Conditions (hereinafter referred to as "GTC") govern the use of the website www.bitscovery.com and the business relationship between Bitscovery s.r.o. (hereinafter referred to as the "Company") and its users (hereinafter referred to as "Users" or "Clients").

General Terms and Conditions for Bitscovery s.r.o

1.1 Scope of Application

These GTC apply to all contracts concluded through the website www.bitscovery.com, including services offered by Bitscovery s.r.o. By using our services, you agree to these terms.

1.2 Formation of the Contract

A contract is formed when the user submits a request or accepts a service offer from the Company. Upon receipt of the request, the user will receive a confirmation. The contract is deemed concluded once the Company begins delivering the service.

1.3 Scope of Services

Bitscovery s.r.o. offers IT services, including managed services, system integration, and consulting. Detailed service descriptions, pricing, and terms are individually agreed upon with clients or contractors.

1.4 Prices and Payment Terms

Prices for our services are individually agreed upon based on project requirements. All prices are exclusive of applicable VAT, unless otherwise specified. Payments are due within 10 days of the invoice date unless otherwise agreed.

1.5 Liability

Our liability for damages is limited to the value of the order. We are not liable for indirect or consequential damages unless caused by gross negligence or willful misconduct.

1.6 Right of Withdrawal and Termination

1.6.1 Right of Withdrawal for Consumers

Consumers have a right of withdrawal in accordance with the provisions of the German Civil Code (BGB) for distance contracts.

Right of Withdrawal:

  • Consumers can withdraw from the contract within 14 days of its conclusion without providing a reason.
  • The withdrawal period begins once the consumer has been informed of their right of withdrawal (§ 356 BGB).

Exceptions to the Right of Withdrawal (§ 356 (4) BGB):

  • Custom Services: The right of withdrawal expires if the service has been fully performed and the consumer has explicitly agreed in advance to waive their right of withdrawal.
  • Digital Content: For digital content not delivered on a physical medium, the right of withdrawal expires once the performance begins, provided the consumer has given explicit consent.

Requirements for Waiving the Right of Withdrawal:

  • The consumer must be clearly informed of the loss of the right of withdrawal.
  • Consent must be obtained in writing or electronically in advance.

1.6.2 Right of Withdrawal for Businesses

Businesses do not have a statutory right of withdrawal. Contracts between two businesses (B2B) are subject to contractual freedom.

Special Provisions for IT Services:
Withdrawal is only possible if:

  • It is explicitly stipulated in the contract (e.g., in the GTC).
  • A valid reason exists (§ 626 BGB for continuing obligations).
  • Legal grounds for withdrawal apply, such as fraud, delay, or impossibility.

1.6.3 Termination of Ongoing Contracts

Termination of ongoing contracts must be made in writing. The notice period is 30 days before the end of the contractual term unless otherwise agreed.

1.7 Confidentiality and Data Protection

Both parties agree to treat all business and personal information exchanged during the course of the business relationship as confidential. Personal data will be processed in accordance with our Privacy Policy.

1.8 Force Majeure

Neither party shall be held liable for delays or failures in performance due to unforeseen events beyond their control, such as natural disasters, wars, pandemics, or governmental actions.

1.9 Governing Law and Jurisdiction

This agreement is governed by the laws of the Czech Republic. The place of jurisdiction for all disputes arising from this agreement is Brno.

 

Scroll to top